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Medicare Part D Appeals Specialist (paralegal position)

LSE is a statewide non-profit organization that has been providing legal and Medicare advocacy services for fifty years.  LSE is committed to ensuring that all older people in Maine – of any class, race, sex, background, orientation, or identity -- are secure in meeting their basic needs, including housing, health care, nutrition, community, safety, and freedom from exploitation and oppression. As part of that commitment, LSE works to create and maintain a workforce and culture that reflects the diversity of our state.   

LSE has a fulltime Medicare Part D Appeals Specialist position open. Hours are M-F, 8:30 to 5:00 with a 37.5 hour work week.  This position can be performed from an LSE office located in Augusta or fully remote from anywhere in the state of Maine. 

The Appeals Specialist helps older and/or disabled callers who are on limited incomes obtain access to prescription drugs under Medicare Part D.  Services are provided entirely via telephone.  This position requires excellent oral communication and problem solving skills and an ability to understand and explain health benefit information.  Extensive training will be provided regarding Medicare and this person will work as a part of a team of three paralegals under the supervision of an attorney.  The successful candidate must have a proven ability to provide exceptional client/customer service as well as strong computer and advocacy skills.  Some post-secondary training and experience providing services via telephone is preferred and some working knowledge of Medicare is highly preferred. 

This position pays from $20.00 to $24.00 per hour depending upon related experience.  LSE offers a collegial work environment and a generous benefit package.  Interviews will be ongoing until the position is filled but applicants are strongly encouraged to submit a letter of interest, resume and references by no later than July 8 to ensure being considered for the position.  Send applications via email to

LSE is an equal opportunity employer.